A mid-sized microfinance institution partnered with Boxleo BPO to improve debt recovery rates and streamline customer reconciliation.
Our data-driven approach and empathetic engagement strategy significantly improved cash flow and reduced delinquency cycles within months of implementation.
The client’s manual debt recovery process caused inconsistent communication, delayed follow-ups, and reduced repayment rates, leading to high delinquency days and uncollected payments across multiple loan portfolios.
The organization faced a rising backlog of overdue accounts and inefficient follow-up procedures.
Boxleo BPO implemented a structured collections framework emphasizing compliance and efficiency.
Key initiatives included:
