A leading regional e-commerce retailer partnered with Boxleo BPO to optimize its returns management process.
Through targeted workflow automation, team specialization, and integrated technology, we helped them achieve faster turnaround times, improved accuracy, and significant customer satisfaction gains.
The client faced slow product return cycles and frequent customer complaints due to manual tracking and poor coordination between customer service and warehouse teams, leading to high operational costs and low NPS.
The e-commerce company struggled to manage an increasing volume of returns and complaints, resulting in delays and dissatisfied customers.
Boxleo BPO designed a streamlined returns process leveraging automation and trained specialists.
Key actions taken:
