Boxleo BPO Services is a full-service outsourcing partner headquartered in Nairobi. We combine experienced people, proven processes and modern technology to deliver customer-facing and back-office operations that reduce cost, improve speed and increase customer satisfaction
Our Vision
We aim to inspire growth, empower talent, and redefine service standards across Africa’s evolving business landscape.
Our MIssion
We strive to create lasting partnerships that deliver innovation, operational excellence, and sustainable business impact.
Our Values
• Integrity: We uphold honesty, accountability, and ethical conduct in every partnership.
• Client Obsession: We put our clients at the heart of every decision, striving to exceed expectations daily.
• Continuous Improvement: We embrace learning, innovation, and agility to deliver better results every time.
Discover our structured approach that ensures seamless onboarding, consistent delivery, and continuous performance enhancement for every client.
We analyze your processes, define KPIs, and assess technology requirements to align with business goals.
Our team recruits, trains, and integrates seamlessly with your systems for a smooth project start.
We fine-tune SLAs, implement quality assurance, and ensure consistent performance across all operations.
Continuous monitoring, feedback, and optimization drive efficiency, innovation, and measurable long-term success.
Hear from clients who’ve experienced measurable growth, exceptional service, and lasting partnerships through Boxleo BPO’s trusted solutions.
Boxleo BPO transformed how we handle customer inquiries. Their team is responsive, well-trained, and consistently delivers outstanding service quality. Since partnering with them, our average response time has dropped dramatically, and client satisfaction has gone up.
The Boxleo team integrated seamlessly with our operations. Their transparent reporting, excellent communication, and commitment to improvement make them more than a vendor — they’re a trusted partner who understands our customers and brand tone perfectly.
