Contact Centre (Inbound & Outbound)

Human conversations that convert, retain
and resolve

At Boxleo BPO, we provide professional inbound and outbound contact centre solutions designed to enhance customer engagement and drive measurable business outcomes.

Our trained agents handle every interaction with empathy, precision, and brand consistency — whether it’s customer support, lead generation, sales calls, or feedback collection. Using advanced CRM tools, IVR systems, and real-time performance dashboards, we ensure faster response times, higher first-call resolution, and improved customer satisfaction.

From startups to enterprise clients, we tailor our services to meet your goals while maintaining the highest quality and compliance standards.

Contact Centre (Inbound & Outbound)

What we do

  • Inbound customer care & helpdesk
  • Outbound sales, lead generation & appointment setting
  • Technical support tiers 1–3
  • Chat & email handling with SLAs
  • Multilingual support on request

Service features

  • Dedicated team of trained agents and team leads
  • CRM integration & live dashboards (real-time KPIs)
  • Quality assurance and voice analytics
  • 24/7 / business hours coverage as required
  • Multilingual support on request

Request A Contact Centre Proposal

Share your requirements and our team will craft a customized contact centre proposal tailored to your business.

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    Outcomes we deliver

    Our contact centre solutions are built to deliver tangible business results. Clients experience higher conversion rates from targeted sales campaigns, reduced ticket backlogs through efficient issue resolution, and faster response times across all channels.

    Most importantly, we help strengthen customer loyalty and encourage repeat business by ensuring every interaction is handled with care, consistency, and professionalism.